As a well-known site thanks to their CSGO betting services, CSGOLounge reviews show they are “a community based around the trading of CSGO items”. Whilst the core of their services is based around match betting for CSGO matches that are taking place, they also offer a dedicated skin trading system for their users. This review will breakdown everything you need to know about the bookmaker to get started with them. We will give you a heads up now that there is no CSGOLounge app, as everything runs through their website.
Overall Rating – 3/5
- Customer Support – 2.5/5
- Payment Methods – 4.5/5
- Skin Betting & Trading – 3.5/5
- Promotions – 0/5
Everything You Need To Know
The company has been building up a strong reputation since they launched back in 2016. Along with the likes of CSGOEmpire, they have been a staple for the CSGO community in recent years. Below you can find a snippet from their User Agreement, which provides the relevant licensing information you may want to know before signing up.
”Service” – official name Gradient B.V. Statutory seat Curaçao. Address E-Commerce Park Vredenberg Z/N Country Curaçao. Mailing address Chuchubiweg 17 Country Curaçao.
License №8048/JAZ2017-041 (Name of a regulator: Antillephone N.V. holder of Gaming License #№8048/JAZ, Curacao). Full information can be found on csgolounge.com.
Getting Bonuses & Promotions
Now, we all love getting a good deal, and this was a crucial element during our CSGOLounge review. This is even better when it comes to gambling, and you have the possibility of increasing your winnings or receiving free bets. Unfortunately, this is one massive area that lets down the platform. During our time of reviewing, there wasn’t a single promotion available for active users to take advantage of. They didn’t even offer a welcome bonus when we signed up during our time reviewing. So don’t get your hopes up about using a CSGOLounge code to get a nice bonus. Whilst these aren’t a mandatory requirement by any means, it definitely adds to the user experience in a positive way.
Market Ranges On Offer
Although we are focused on the skin betting and trading side of things, we thought it was worth mentioning that their main market range is dedicated to CSGO match betting. There is also a Dota 2 Lounge that they offer if you are ever interested in dabbling with another game.
The biggest CSGOLounge betting feature is the Swap CSGOLounge that they offer. This is where users can directly trade their skins. It doesn’t appear to be active trading with other users, however. Users will select the skins they wish to offer, and then CSGOLounge has a range of skins that they can offer in return through the automated bots.
Be Aware Of Restrictions
Typically the companies’ user agreement or terms and conditions will inform you of any restrictions that are in place, specifically countries where residents will be restricted from accessing legally and using the services. However, this wasn’t the case with the CSGOLounge legal details. Instead, they have just stated that users confirm they are of legal age to use the services and are allowed to place bets according to the laws of the country they reside in. It would have been nice to receive more information regarding restrictions and limitations.
Signing Up To CSGOLounge
The CSGOLounge registration process is incredibly simple and easy to do. It’s just a case of signing in through your Steam account, and then you are good to go. In our case, during the review, it took three clicks to get going. Select “Sign In With Steam” on the top right corner of the website; then, you will be prompted to login into your Steam account; finally, you verify that you are happy to get the bookmaker access to your account details.
Payment Methods Available
When you initially head to deposit, you will be prompted to select your preferred currency from the following three options; RUB (Roubles), USD (Dollars) EUR (Euros). We were pleasantly surprised to see such a wide range of options available when depositing on csgolounge.com.
- Jeton Vouhcer
- WeChat Pay
Unfortunately, there is a trend with betting sites for more deposit methods to be available in comparison to withdrawal. This is the case with CSGOLounge as well, but there are still at least a good number of reputable options available, so nobody should be left feeling stuck.
Security & Privacy Information
It has been stated in the User Agreement that there have been increased security measures in order to ensure the privacy of users’ personal information and its protection against the likes of loss, incorrect use, alteration, or destruction.
When it comes to private information, there are multiple sections in the User Agreement dedicated to describing exactly what the situation is. They fully detail how personal information is collected and used, which can be a relief for some as they aren’t left unknowingly sharing information.
Customer Support Evaluation
This is most definitely an area that could and should be improved by CSGOLounge. There are commonly three popular ways to contact that we have come to expect with betting sites; Live support, email, and phone. As it stands, there is just one option made available to users, and that is their email ticketing system. It can easily be found by a dedicated “Support” button along the navigation bar at the top of the website. There are a few different reasons that you can submit a ticket for; Deposit, Match Info, Withdrawal, Technical Issue, Chat Blocking, Collaboration, and Suggestions & Preferences.
Pros & Cons
As we get to the end of the review, we wanted to highlight what we thought were the biggest benefits and downsides of the service on offer from CSGOLounge, especially in regards to CSGO skin betting.
- Respectable range of both deposit & withdrawal methods
- Ability to directly trade skins to upgrade your inventory
- Signing up is a simple process
- Lack of information regarding restrictions
- 10% fee from any amount won during betting
- No bonuses or option to use a CSGOLounge promo code
CSGOLounge Round Up
Overall, we can see why there is an appeal to the CSGOLounge site and services; however, it wasn’t by any means a perfect experience. The user interface and website design are simple, clear, and easy to use. This is obviously a huge advantage, particularly when you consider new users that might struggle with complicated layouts. Everything is easy to find and navigate, and being able to exchange your skins to receive an upgrade of your choice (from their range) is a wonderful feature.
As we mentioned throughout the review, there are a few areas that we believe should be improved to help increase the complete experience from csgolounge.com. We would like to see more customer support options being made available; promotions to reward users would be a nice addition, and finally, being able to deposit through your Steam inventory and convert the skins to credits on the platform would add to the service.
Is CSGOLounge Legit & Secure?
Yes, as they are a licensed company, they will have to abide by the expectations and regulations that are in place. Meaning users will be provided with a fair and safe service.
Is CSGOLounge Good For CSGO Skin Betting?
You cannot directly place wagers using skins on CSGOLounge; however, they do have a dedicated trade system to allow users to upgrade and exchange their skin collection.
Is There Customer Support?
Yes, there is; unfortunately, the only way to get in touch with CSGOLounge right now is through their ticketing system.